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Returns

Returns Policy:

Thank you for shopping with Educationery! We know you will enjoy your stationery goodies! If you happen to change your mind about any of the products you have purchased from us, we will happily provide you with an exchange or refund. Just make sure the following conditions are met:

  1. Items must be returned to the address listed below within 30 days of purchase with the original receipt or other proof of purchase;
  2. You must provide your name, phone number and address;
  3. The returned items do not include a gift card;
  4. The returned items must be unused, with original tags/labels attached.

If you do not have your original receipt or proof of purchase, we will happily exchange the item or provide you with a gift voucher valued at the product’s current retail price, as long as your purchase meets the conditions listed above.

If you would like a refund, the price of your purchase (excluding any delivery charges) will be refunded to you. Your refund will be processed via the original payment method once we have received the item, as long as the item is in its original condition.

We do our best to make sure all our products arrive at their new homes in their original condition and that all products are accurately described on our pages. If you purchase an Educationery product that is faulty, different from the sample shown or wrongly described, we will happily provide you with a replacement product or refund the purchase price and delivery charges, as long as the item is returned back to us within a reasonable time.

Please note: All exchanges are the responsibility of the purchaser until received by Educationery. We recommend sending your package via registered post. This way, you will be able to track your parcel and make sure your products have arrived back to our Head Office safe and sound. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purposes either.

We are committed to providing you with the best customer experience, each time you shop with Educationery. We look forward to welcoming you back soon and helping you with your studies!

How Do I Return/Exchange A Product?

To return a product you should carefully package it up, enclose a completed Return Form with a copy of your receipt attached, affix the correct postage and send it to:
Educationery Returns,
PO Box 357,
South Melbourne VIC 3205,
Australia

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